Shipping policy
Shipping Policy
Last updated: 22 September 2026
Pro Supply UK, a trading name of AYESH&CO LTD, a company registered in Scotland (Company No. SC782167), supplies office, janitorial and facilities products to businesses and households across the United Kingdom.
1. Where we deliver
We deliver to addresses in England, Scotland, Wales and Northern Ireland. Deliveries to the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other offshore postcodes can take longer and may carry a surcharge, which is shown at checkout before you pay.
2. Order processing
Orders are processed Monday to Friday, excluding UK public holidays. Orders placed before 2:00 pm are normally processed the same working day. Orders placed after 2:00 pm, at a weekend or on a public holiday are processed on the next working day.
3. Delivery services and timescales
- Standard UK delivery - typically 2 to 4 working days from dispatch.
- Express UK delivery - typically 1 to 2 working days from dispatch, where available for your postcode.
- Bulk and pallet deliveries - arranged per order. We confirm the delivery date with you before dispatch.
Delivery charges are calculated at checkout from the weight and destination of your order. Any free-delivery threshold in force is shown on the product and basket pages.
Delivery timescales are estimates, not guarantees. In line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we deliver without undue delay and in any event within 30 days of your order unless we agree a different date with you.
4. Tracking
We send a dispatch confirmation email with tracking details wherever the carrier service provides them.
5. Split deliveries
Larger orders may be sent in more than one parcel, or from more than one location, and may arrive on different days. You are not charged extra when this happens.
6. Checking your delivery
Please check your order when it arrives. Tell us about any shortage, damage or incorrect item within 48 hours of delivery so we can put it right quickly. If a carrier asks you to sign for a parcel whose packaging is not in good condition, please sign as "damaged" or "unchecked".
7. Failed deliveries and incorrect addresses
Please make sure the delivery address and contact details you give us are correct. If a delivery fails because the address was wrong or nobody was available to accept it, and the parcel is returned to us, we may charge the cost of redelivery.
8. Delays outside our control
We are not responsible for delays caused by events outside our reasonable control, such as severe weather, carrier disruption or industrial action. If that happens we will contact you as soon as we can and work with you to limit the effect. Where the delay is substantial you may cancel and receive a refund for goods not delivered.
9. Prices, VAT and collection
All prices are shown in pounds sterling (GBP). We are not currently VAT registered, so no VAT is added to your order. Collection from our premises is not offered at present.
10. Contact us
Pro Supply UK (AYESH&CO LTD)
52 Ochiltree Terrace, Camelon, Falkirk, FK1 4LT, United Kingdom
Email: ayeshaafridi@prosupplyuk.co.uk
Phone: +44 7865 607593